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Take passenger feedback at various touchpoints at the airport and during and after their journey on flight. Set up at check-in, post security security check, at washrooms, inflight, post flight and other key areas to get real-time airline passenger feedback, get detailed, instant reports and take corrective actions instantly.
Sign up now for free and start taking customer feedback in minutes!
Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.
Capture Passenger Feedback at Airlines & Airports. Start Now.
Sign up now for free and start taking customer feedback in minutes!
Set up a feedback system at different airports and terminals. Easily track and compare feedback and passenger satisfaction across locations.
Take feedback at airports and airlines using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link.
Your passengers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.
Take passenger feedback at airports and airline counters on iPads, Android Tablets & Feedback Kiosks. Set up as self-service feedback kiosk.
Create and add online surveys on your website or send survey links to get feedback for their flight experience post flight or for general feedback.
Send emails with survey links to passengers to give feedback or embed survey questions within email about their airline experience.
Send mobile-responsive survey links to passengers through SMS to share their experience & feedback post flight.
Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Get real-time notifications and alerts for all passenger feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
An effective Airport & Airline Passenger Feedback Software
Sign up now for free and start taking customer feedback in minutes!
With Zonka Feedback, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.
Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.
Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.
Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.
Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.
Track passenger feedback while at the airport and post flight
Sign up now for free and start taking customer feedback in minutes!
Measure Passenger Satisfaction at the airport with airport amenities, services, maintenance, staff and more using fully customisable feedback forms.
With a real-time passenger feedback management system, you can set up instant alerts for passenger complaints at airport and resolve them faster!
Take feedback at boarding gates while passengers wait to board their flight about their whole experience at the airport, amenities provided at the boarding gate and more.
Place floor-mounted kiosks after the check-in counters for capturing passenger feedback about queuing time, staff helpfulness and speediness of the process.
Set up feedback kiosk right after the immigration counters to enable passengers to give feedback about queue time, interaction with immigration officer and more.
Take feedback from passengers at the airport lounge and waiting room using floor-mounted touchscreen kiosks about services and airport amenities.
Passengers can give feedback about shopping and retail stores at the airport and keep you updated about passegers’ likes and dislikes and their opinions.
Use digital feedback forms to let passengers at airport rate on-duty staff like immigration officers, help desk staff, cleaning staff, security staff and others.
Send out airport experience surveys to passengers after their flight via Email or SMS so they can share feedback about their complete airport experience.
By placing feedback kiosks at food courts and restaurants, passengers at airport can rate quality of food, options available, value for money, quantity, cleanliness and complaints.
Install wall-mount touchscreen tablets at the Airport Washrooms to get feedback about washroom issues like dirty/wet floor, flush not working and more.
Take feedback from passengers about information provided at the airport transfer areas, ease of finding their next gates, amenities at the transfer area and help from staff.
Sign up for a 15-day free trial or schedule a demo to know more.
Quick to setup. Highly engaging. 50% more responses. Transform customer experiences.
15 Days. Full Access. No credit card required.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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