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Capture customer feedback at retail banks, insurance companies and other financial institutions. Understand staff performance, the quality of services rendered at each teller counter, customer feedback and more – all in real-time.
Sign up now for free and start taking customer feedback in minutes!
Digital Feedback Software at your bank will help you easily hear the voice of each customer, their experience and opinion about your services, staff and efficiency of operations – all in real-time.
Set up a feedback system at banks and insurance centres. Easily track and compare feedback and customer satisfaction across locations.
Take feedback at banks and financial institutions using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Your customers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!
Create engaging and effective customer feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback at banks, Financial Institutions and Insurance Companies.
Take customer feedback in banks and financial institutes on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Create and add online surveys on your website or send survey links to get feedback for their banking experience.
Send emails with survey links to customers to give feedback or embed survey questions within email.
Send mobile-responsive survey links to customers through SMS to share their experience & feedback for the bank or online banking.
Get real-time notifications and alerts for all customer feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Our feedback mechanism for financial institutions enable staff and other key persons to get instant feedback alerts via Emails and SMS. This facilitates quicker issue resolution and thus boosts customer satisfaction.
Analyze the feedbacks of all your customers whether coming to your premises virtually(website) or in-person through on premises digital feedbacks and web feedback surveys.
Allow your customers to rate your bank staff by asking questions related to performance of staff sitting behind each counter/desk and receive simple sorted feedbacks.
Use date-comparative reports to compare the performance of all the branches of your banks and the customer satisfaction levels in all of them over time.
Get daily, weekly or monthly digests of the customer feedbacks delivered in your inbox which facilitates easy inspection and keep you up-to-date with the ongoing processes.
Setup customer feedback kiosks at key areas such as near ATM machines, different bank counters, exits and allow more and more customers to share their views and their experience about the bank.
Collect feedback for insurance processes on your website, at the insurance company & by insurance agents on the field. Insurance agents can use Customer Feedback Apps to get feedback.
Take feedback for online banking on your website, at various key transactions like post online banking use, post service request and other interactions. Set up complaint & feedback forms on websites.
Allow your employees to vent out all their complaints and suggestions by collecting employee feedbacks and acting on them. Happier employees thus lead to happier customers.
Set up kiosks near or adjacent to various counters in your bank at optimum heights in order to capture customer data and their feedbacks regarding their visit.
All the feedbacks that your customers give get recorded in real-time. You can also set alerts for low rating feedbacks which will help you spot problem areas in no time.
Manage customer complaints with real-time alerts and reports. Solve issues quicker and take suitable actions to resolve customer complaints on premises.
Sign up for a 15-day free trial or schedule a demo to know more.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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