CUSTOMER SATISFACTION SURVEY SOFTWARE

Measure and improve Customer Satisfaction with CSAT Surveys

Take feedback from customers in real-time with CSAT Surveys, track their Customer Satisfaction in-the-moment with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning.

Sign up now for free and start taking customer feedback in minutes!

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Powering Customer Experiences for 10,000 businesses in 50+ countries

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  • Setup in Minutes
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  • No credit card required
  • 25+ Question Types
  • NPS, CES, CSAT Surveys
  • Offline, Email, & Website Surveys

Gather quality Customer Feedback and build amazing Customer Experiences

Gain deeper insights into how satisfied your customers are while doing business with you or after an interaction with Zonka Feedback’s CSAT Survey Software.

Measure Customer Satisfaction at all touchpoints

Gauge Customer Satisfaction wherever your customers are — offline, on premises, on your website, in-app, through Email and SMS Surveys and more.

Identify at risk customers & win them back

Set up alerts for at-risk and unhappy customers. Get your team notified of miffed customers and strategize your business plan to win them back!

Measure satisfaction from everyone

Go beyond measuring Customer Satisfaction, measure satisfaction from employees, patients, visitors, audiences and more.

Prevent over-surveying your customers

Use Survey Throttling to send only one Customer Satisfaction Survey to customers within a defined period of time and ensure they don’t get survey fatigue.

MULTICHANNEL CUSTOMER SATISFACTION SOFTWARE

Measure Customer Satisfaction where your customers are

Distribute your CSAT Surveys and get customer satisfaction and feedback from customers in real-time, at all customer touchpoints

Website CSAT Surveys

Measure Customer Satisfaction from website visitors and in-app.

  • Microsurveys

    Display microsurveys with Customer Satisfaction Survey Questions in-app or on your website.

  • Feedback Button

    Add a Customer Satisfaction Feedback Button on the website, after a knowledge base article or in-app to get customer feedback.

  • Slide Outs

    Display your CSAT question as a slideout on your website or within an app to measure customer experience and satisfaction.

  • Pop-ups

    Trigger CSAT Surveys as pop-up on Website or within your app post an interaction or event by your customer.

  • Exit Surveys

    Using Exit Intent Surveys, measure customer satisfaction when the customer is about to leave your website.

  • Embed & Links

    Embed or Link CSAT Surveys anywhere on your website or within your app.

Website Survey - Customer Satisfaction

Survey App & Offline Surveys

On-premises is the right time to measure Customer Satisfaction.

  • iOS Surveys

    Set up Customer Satisfaction Surveys on iPads and iPhones.

  • Android Surveys

    Measure Customer Satisfaction on-premises using Android Smartphones and Tablets.

  • Kiosk Feedback

    Turn touchscreen tablets (Android and iOS) to Kiosk Feedback Devices and measure Customer Satisfaction unattended on-premises.

  • Offline Surveys

    At a location with patchy Internet? No problem! Continue taking feedback without WiFi in offline mode. Responses sync automatically.

iPad Kiosk CSAT Patient Satisfaction

Email Surveys

Measure Customer Satisfaction with Email Surveys.

  • Email Survey Invitations

    Insert Customer Satisfaction Surveys with links and buttons in your Emails.

  • Embedded Email Surveys

    Insert a Customer Satisfaction Survey Question within your Email body and increase Email Survey Response Rate.

  • In-Signature Email Surveys

    Add CSAT Survey Question in the email signature to allow customers to give feedback with every email.

  • Scheduled Email Surveys

    Looking at sending email surveys at a later date and time? Schedule Customer Satisfaction Surveys.

  • CSAT Email Survey Triggers via Integration

    Trigger Customer Satisfaction Surveys using integrations with CRMs, Help Desks, eCommerce Websites and more.

CSAT Email Survey

SMS Surveys

Send CSAT Surveys with SMS and Text Messages.

  • One-click SMS Text Surveys

    Trigger SMSes with Custom Messages and CSAT Survey link to customers to measure their experience and satisfaction.

  • SMS Surveys with Integrations

    Trigger CSAT Surveys after an order is placed or delivered, a ticket is closed, an issue is resolved, event has concluded, onboarding has been completed, or more by connecting SMS Survey Tool to your eCommerce Website, Help Desk, CRM, POS or any other tool.

CSAT SMS Surveys

Mobile Surveys

Run CSAT surveys on-the-go, on mobile devices.

  • In-App Surveys

    Measure satisfaction for new features, product usage, customer support and more by embedding customer satisfaction micro-surveys within your app.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive CSAT surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take on-the-go feedback with the Offline CSAT Survey App.

  • QR Code

    Allow customers to scan QR Code to access CSAT Survey on their mobile browsers and give customer feedback on-the-go.

CSAT Mobile Surveys

Intercom

Measure Customer Satisfaction from Intercom Customers

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

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Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

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CREATE YOUR CSAT SURVEYS

Build and Customize your CSAT Surveys in minutes

  • edit-newWYSIWYG Survey Builder

    Design your Customer Satisfaction Surveys with a no-code Survey Builder within minutes.

  • bar-chart-2Customize your CSAT Questions

    Completely customize your CSAT Questions with icons, buttons to get customer feedback.

  • code-new Add Additional Follow Up Questions

    With logic-based follow up questions in your CSAT Surveys, identify key drivers and reasons for customer feedback.

  • code-new Variables & Pre-Filled Data

    Use Variables to pass data in CSAT Surveys, and pre-fill survey fields.

CSAT SURVEY QUESTION STYLES

Choose from different styles of your CSAT Survey Questions

CSAT Smiley Face Survey

Smiley Face Smileys use emojis to measure customer satisfaction and likeliness of your company, brand, product or services. Customers can choose from 5 Smiley faces with very dissatisfied and very satisfied emotions.

CSAT Smiley Rating Survey Question

5 Star Rating Survey

In a 5 Star Rating Survey Questions, customers can choose from a 5 stars to share their satisfaction where one star depicts dissatisfaction and five stars depict very satisfaction.

CSAT Stars Rating Survey Question

Hearts Rating Survey

Take feedback from customers and gauge their satisfaction using 5 Hearts Rating Survey Question.

CSAT Hearts Rating Survey Question

Colored Circle Rating

While gauging satisfaction from customers, use colored circle rating question where red circle depicts dissatisfaction with weight 1 and green circle depicts satisfaction with weight 5.

CSAT Circle Rating Survey Question

CSAT Button Question

Using the CSAT Button question, you can gauge customer satisfaction. The button labels can be changed to create 1-5 Rating Scale Question or any other like Very Dissatisfied to Very Satisfied.

CSAT Button Rating Question

Likert Rating Scale Question

Likert Rating Scale provides five possible answers from negative to positive to measure satisfaction on various parameters or statements.

CSAT Likert Scale Question

Picture Rating Survey Question

A picture rating survey question is a 5-scale question from rating 1 to 5 where images and option labels can be added and customized.

CSAT Picture Rating Qustion

CSAT FOLLOW UP QUESTIONS

Identify Key Drivers for the Customer Satisfaction Score

Add logic-based follow up questions in your CSAT Surveys to know the reasons and key factors that affect your Customer Satisfaction Score.

 

Let your customers share the reason for their CSAT Score in their own words, with open-ended Follow Up Questions like Comment Boxes or add choice-based questions for Dissatisfied, Neutral and Satisfied Surveys.  

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SURVEY TRIGGERS

Send your CSAT Survey at the right time

Reach your customers at all touchpoints, at the right time to gauge their loyalty.

  • edit-newSchedule CSAT Surveys

    Schedule your CSAT Surveys from within the platform to automatically send the survey at a specific date or time.

  • bar-chart-2Trigger CSAT post an event

    Integrate with other tools to send CSAT Survey post an event like closing a ticket, making a purchase and more.

  • code-new Automate CSAT Surveys on Website & in-App

    Set up automation to display your CSAT Survey to customers on your website or in-app when an event occurs.

WORKFLOW AUTOMATION

Set up and automate CSAT Survey-based workflows and actions

  • edit-newDesign your Workflow

    With a simple workflow designer, create filters and actions based on your CSAT Surveys.

  • bar-chart-2Set up Alerts & Actions for customers and team

    Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.

  • code-new Update Contacts based on Customer Satisfaction Score

    Add Contacts to list, unsubscribe them or send them another Survey based on their score.

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SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

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View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
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  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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