EMAIL SURVEY SOFTWARE

Collect real-time feedback with Email Surveys

Send Email Survey invitations, email signature surveys, embedded surveys and more to your customers. Boost your Survey Response Rate and get real-time customer feedback and actionable insights.

Sign up now for free and start taking customer feedback in minutes!

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Powering Customer Experiences for 10,000 businesses in 50+ countries

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  • bcg
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  • american-express
  • Setup in Minutes
  • Get started free
  • No credit card required
  • 25+ Question Types
  • NPS, CES, CSAT Surveys
  • Offline, Email, & Website Surveys

EMAIL SURVEY INVITATIONS

Types of Email Survey Invitations

With the Email Survey Platform, trigger Email Surveys with Feedback Button, Link, or Embedded Questions. Insert Survey in your Email Signature or trigger via APIs and Integrations. 

mail-new Email Button Surveys

Share Email Survey Invitations with a Button in the email which opens the survey on the browser.

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link Email Link Surveys

Add a Survey Link within your Email body for your email recipients to click, access the survey and share their feedback.

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star-new Embedded Email Surveys

Embed your survey question directly in the Email and boost your survey response rate.

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user Email Signature Surveys

Add Survey Button, Link or Question as a part of your email signature to get feedback with every email.

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link-2 Email Surveys via Integrations

Connect Zonka’s Email Survey Platform to tools you use like CRMs, Helpdesk, POS to trigger Email Surveys post an interaction, or event.

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BUILD YOUR EMAIL SURVEYS

Create Email Surveys in minutes

  • edit-newNo-Code Email Survey Builder

    With an easy-to-use Email Survey Editor, create your survey effortlessly.

  • edit-3Customize & White-Label

    Change Subject, Email Sender, Add Logo, Signature, Survey Email text.

  • user Personalize your Email Surveys

    Use placeholders like Name, Company Name to personalize Email Surveys. 

  • star-new Embed Survey Question in Email

    Add the first question of your survey within the email itself to increase Response Rate.

  • monitor-new Real-time Survey Preview

    Preview your Email Survey Invitation before sending it out.

SENDING EMAIL SURVEYS

Choose from different ways of sending your Email Surveys

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Trigger Email Surveys from the Platform

Compose your Email Survey invitation and send your surveys directly from Zonka’s Email Survey Platform. Choose from inserting survey button or embedding the survey questions directly. 

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Schedule Email Surveys

Want to send Email Surveys at a specific date and time? Schedule your Email Surveys for your preferred time to trigger them automatically. 

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Email Signature Surveys 

Add Survey button, link or question in the Signature itself. Ideal for customer support team, sales team, product consultants, support agents. 

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Send survey with every email

Add the survey question, button or link as a part of your Email Signature to get feedback for every email you send. Or simply use the survey link to insert as a part of your email body. 

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Download Email Survey Templates

Download the Email Survey Template and use it in your preferred platform like Outlook, Mailchimp, ActiveCampaign, HubSpot or any other to send email surveys. 

ADDING CONTACTS

Different ways to add your Contacts 

Choose from different ways of uploading and adding your contacts for sending email surveys.

  • userAdd Contacts Individually

    Enter Contact name and email address individually within the platform directly.

  • usersAdd Contacts in Bulk with CSV 

    Upload a CSV with your contact information to trigger surveys to bulk.

  • upload Upload Contacts with Pre-Filled Information 

    Add pre-filled data to your CSV to pass hidden information and enrich your reports.

  • list Choose from Contact Lists

    Create standard or dynamic contact lists and choose any list while trigger Email Surveys.

Adding Contacts + Scheduling Email Surveyus
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PRE-FILL, VARIABLES & PERSONALIZATION

Personalize and send pre-filled data with Email Surveys

  • codeUse Placeholders to personalize

    Using placeholders, add personalized information to your email survey invitation like contact name, agent name, product purchased or similar. 

  • sendSend Additional Hidden Data in Email Surveys

    Upload Contacts with Pre-Filled Information with your Email Surveys. Display this information as pre-fill in your survey or just pass it for reporting and analytics. 

TRACKING EMAIL SURVEYS

With the Email Feedback Tool, track everything

Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.

  • View logs of Email Survey deliveries
  • View date and time of when Email Survey was accessed and answered
  • Track Survey Open Rate and Survey Response Rate
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NPS SURVEY REPORTS

View, Track & Analyze your NPS Scores

Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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RESPONSE INBOX

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

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Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Filter Responses

Use filters to view specific responses by using date, question and other filters.

View NPS Segments

View Detractors, Passives and Promoters at a glance in the Response Inbox.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Enable workflows by connecting to tools you love

Connect to tools with ready-to-use integrations. Easily integrate Zonka Feedback using APIs and Webhooks.

  • refresh-cw-newSync NPS Score 

    Sync your Net Promoter Score to apps and tools. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.

Know more about Integrations 
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    • intercom
    • hubspot
    • salesforce
    • webex
    • slack
    • active_campaign
    • front
    • helpscout
    • pipedrive
    • airtable
    • mailchimp
    • google_sheets
    • freshdesk
    • zapier
    • webhooks

WAYS TO SEND EMAIL SURVEYS

Benefits of using Email Surveys

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Easy to use

Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.

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Reach globally

With Email surveys, you can reach your audiences and customers in any part of the world.

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Real-time

Email surveys can be delivered in real-time to customers to get their feedback in the moment.

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Personalised Email Surveys

Email survey messages can be personalised with customer name.

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Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.

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Send manually, in bulk or via APIs

You can send email surveys manually, via CSV upload, in bulk or via APIs.

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

  • Setup in Minutes
  • Get started free
  • No credit card required

What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Feedback Software

Top Features

Ways to take Feedback

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Use Cases

Useful Resources

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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