NPS® Reporting & Dashboard

Understand and Analyze your Net Promoter Score with NPS Reports

Get a bird’s eye view and an in-depth analysis of your Net Promoter Score for your survey along with question-based analysis, trends and overtime reports.

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Powering Customer Experiences for 10,000 businesses in 50+ countries

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  • Setup in Minutes
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  • 25+ Question Types
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NPS Snapshot Report

NPS SNAPSHOT REPORT

Get a quick overview of your Net Promoter Score

In the Snapshot Report, get an overview of your Net Promoter Score for the current period — compared to the previous period. Also view the breakdown of promoters, detractors and passives with their change percentage.

NPS QUESTION INSIGHT

View a NPS Question Insight

Get a breakdown report of the Net Promoter Score® question with number of detractors, passives and promoters, and graphs to indicate how many responses were given to each score of the NPS® question.

NPS Response Insights
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OVERTIME NET PROMOTER SCORE

View NPS® Overtime with Trends Report

Schedule daily, weekly and monthly feedback digests with detailed summary of responses captured, score, CX Metrics (NPS, CES and CSAT) and stay notified.

View NPS for every choice

See cumulative NPS for every question choice and do an in-depth Feedback Analysis based on your customer loyalty score.

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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