Net Promoter Score® (NPS) Survey Template

Net Promoter Score is a Customer Satisfaction Metric that measures how likely your audience and customers are to recommend your brand and services to their friends, family and colleagues. Use this expert, ready-to-use NPS Survey Template to measure your Customer Loyalty. 

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Understanding Customer Loyalty with NPS (Net Promoter Score) Surveys

What is the likely of your customers and clients to recommend you to others – like their colleagues, their friends and their family? With our expert NPS Survey Template capture customer Net Promoter Score and know what they think about your business and brand.

This NPS Survey Template has been designed to get an insight into customer loyalty and their likelihood to promote your brand within 30 seconds to a minute with one simple NPS question along with a follow up question where customers can write their reason for giving you the score. This will help you understand why customers are choosing to either recommend or not recommend your brand.

You can customize and personalize the survey to add your brand identity like logo, colors, backgrounds and add questions to better use the template to meet your requirements.

To create a survey using the Net Promoter Score Survey with Comments template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the NPS Survey Template when you begin creating your feedback form or survey.

List of NPS Survey Questions

The following questions are included in this Net Promoter Score Survey Template. 

  • On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
  • What is the primary reason for your score?

If you're looking at capturing Customer Details, you can add more questions to the NPS Survey. You can also integrate to your tools and pass data while taking feedback using this NPS Survey Template. 

Sign Up on Zonka Feedback for free and implement this NPS Survey in your account to measure Customer Loyalty. 

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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