Offline Kiosk & Survey Device Tracking

Track and manage unattended Offline Kiosks and Survey Devices remotely with Zonka Feedback. Know their uptime, sync history, responses synced, logged in user, battery, charging status and more. 

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DEVICE TRACKING FEATURES

What you can see with Survey Device Tracking

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Device Information

View Device Name, Type of Device (Mobile/Tablet) and the current Zonka Feedback App Version on the device. 

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App Status

With App Status, you can see if the App is currently Online (survey is active), Offline (app is not logged in or internet not connected), or on the Dashboard (on the app dashboard). 

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Battery Life & Charging

Know the battery life of your Survey Kiosk Devices and also see if the device is currently plugged into a charger. This can be very handy for unattended feedback. 

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Last Communication

View the date and time of the last communication with the remote Survey Device. 

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Uptime

This shows the time for which the device was operational for capturing responses.

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Responses Collected

View the number of responses captured through the device with 'Responses Collected'. 

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Location

If you've set up multiple locations in your survey, use this to know which location is currently active for the device. 

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Sync History

With Sync History, you can view the log of when the syncing of responses took place from Device to Platform. 

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Access Log

It shows the details regarding the accessibility of the device like user who accessed it, date/time, IP address.

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BENEFITS OF SURVEY DEVICE TRACKING

Why use Offline Survey Device Tracking?

  • bookmarkReal-time Reporting 

    With device tracking, you get real-time visibility of very useful reporting information like uptime, access log, responses collected, sync time and a lot more.

  • file-textRemote Tracking 

    You can track devices and their status in real-time to know if they’re currently online or not. This is very helpful in large deployments.

  • message-square Device & Account Security 

    With the ability to remotely deactivate any device connected to your system, you can protect your device from unauthorized access and ensure security.

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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