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With Zonka Feedback's Restaurant Customer Feedback Software, you can take feedback in restaurant and for delivery, get real-time customer feedback, view in-depth reports, take action and resolve issues quicker than ever before. Designed for stand alone restaurant and for large chains.
Sign up now for free and start taking customer feedback in minutes!
A digital feedback app and software for Restaurant is a great way to hear the voice of each customer and get their feedback about your food, ambience, service, staff and more – all in real-time.
Set up a feedback system at all restaurant locations. Easily track and compare feedback and guest satisfaction across locations.
Use Tablets & Kiosk Feedback App for in-restaurant feedback. Send Email or SMS surveys post delivery. Print QR Code on Food Bills.
Your customers speak different languages? No problem – do your restaurant feedback form in multiple languages.
Create good-looking Restaurant Feedback Forms & Surveys with all the relevant questions you want to ask.
Take feedback from your Restaurant Customers wherever they are.
Take customer feedback in restaurants on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Create and add online surveys on your website or send survey links to get feedback for restaurants and food from customers.
Send emails with survey links to customers to give feedback or embed survey questions within email.
Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the restaurant and food.
Get real-time notifications and alerts for all new feedback at your Restaurant.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
In times when Twitter, Facebook, Zomato and Yelp can make or break reputations, restaurants must deliver the best experiences every time. That’s why you need a feedback system that tells you what’s happening at your restaurant before your customers rant elsewhere. With Zonka Feedback, quick insights and in-depth analysis of restaurant feedbacks lead to better understanding of guest sentiment and satisfaction, complaints and quicker resolutions.
Capture restaurant feedbacks in real time and fix issues within premises. Improve customer experience in restaurant like never before.
Let customers at your restaurant give feedback about waiters, servers, chefs and management on any parameters you define in your survey.
Compare rating of all your restaurant chains with location-comparative reports. Use date-comparative reports to compare over time.
Get daily, weekly or monthly digests of feedbacks delivered in your inbox. Stay updated with restaurant feedbacks and complaints by customers.
Zonka is the perfect feedback software for multi-location restaurants and chains.
Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.
Give location-based access and permission to staff. For instance, feedbacks from a particular location can be accessed by only assigned team members.
You can choose to receive reports for each of your restaurant location individually or receive cumulative data for all your locations grouped together
Compare the performances of each of your locations for each feedback form question and each parameter, over any period of time.
Hand over white-labelled feedback forms on tablets to guests in fine dining restaurants to share their feedbacks about service, ambience, experience and more.
Set up feedback forms on tablet kiosks at Quick Service Restaurants to get instant feedback on new menu items, quality, speed of service and staff efficiency.
Print feedback form link and QR codes on bills and delivery boxes to let customers give feedbacks. Know customer feedback about food delivery, taste, quantity and more.
Capture feedbacks about food taste, service, menu items and hygiene in cafeterias. Deploy floor mounted kiosks across cafeterias in schools, offices & colleges.
Use tablets to let customers share their feedback first-hand, on-premises about food, service, ambience and more before ranting out anywhere else.
Send out web survey links via Email and SMS to customers or print feedback links and QR codes on bills and takeaway boxes so customers can give feedback after their meal .
Take feedback at pubs and discos from guests on-premises using tablets to allow them to share their experience about ambience, food and drinks, service with you.
Send web survey links via SMS and Emails to your clients on their perception of your food taste, quality, variety in menu items, hygiene standards and other services.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Remember:
Design surveys to take feedback at restaurants from customers about key concern areas like food, ambience, service and staff behaviour through various types of questions.
Manage customer complaints with real-time alerts and reports. Solve issues with the help of team collaboration and take suitable actions to resolve customer complaints within the premises.
Utilize the customer feedbacks to improve services and strengthen areas which observe frequent complaints from the customers. Staff related feedbacks can be used for training purposes.
Capture guest loyalty and their willingness to recommend you by incorporating the NPS question in your feedback surveys. NPS is the market standard which measures customer loyalty on a scale of 0-10.
Change in food menu or introducing a new one? Change in the food menu in a restaurant is a common event. Hand over the feedback tablets to guests in order to collect reviews on their take on the new food menu.
Events and festivals attract a huge crowd at restaurants. Collect feedbacks from them on parameters like value for money, overall guest satisfaction with the event, suggestions and more.
Capture customer information like names, phone numbers, email addresses, birthdays / anniversaries and opt-in permissions and use the data for Newsletters and marketing purposes in your restaurant.
Incorporate questions related to staff performance and ratings in your restaurant surveys so that you can critically analyze and examine their performance based on guest feedback in restaurants.
Deploy touchscreen tablet kiosks at cafeterias in schools, offices and colleges. Collect feedbacks regarding the food taste, food menu, hygiene and kitchen staff using Zonka’s Restaurant Feedback Solution.
Sign up for a 15-day free trial or schedule a demo to know more.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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