Get Airline Passenger Feedback at Airports with Airport Feedback & Survey Software

Take passenger feedback at various touchpoints at the airport and during and after their journey on flight. Set up at check-in, post security security check, at washrooms, inflight, post flight and other key areas to get real-time airline passenger feedback, get detailed, instant reports and take corrective actions instantly.

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  • tablet kiosk Tablet Kiosk
  • Online Surveys Online & Web Surveys
  • Kiosk-survey Email & SMS Surveys
  • iPad & Android Feedback App iOS & Android Apps
  • Multi-Locatio Multi-Location
  • Multilingual Multilingual

Why you need a passenger satisfaction survey software for Airlines & Airports?

Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.

  • 100% more customer feedback at airports and in airlines
  • Real-time customer feedback
  • Resolve customer issues faster than before
  • Track staff and teller performance at airports and airlines
  • Compare customer satisfaction different touch-points
  • Improve customer delight and happiness


Set up a feedback system at different airports and terminals. Easily track and compare feedback and passenger satisfaction across locations.



Take feedback at airports and airlines using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link.



Your passengers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!

Set up Passenger Satisfaction Survey & Airport Feedback Software at various touchpoints

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.


iPad & Android Airline Passenger Survey App

Take passenger feedback at airports and airline counters on iPads, Android Tablets & Feedback Kiosks. Set up as self-service feedback kiosk.


Online Airport & Airline Passenger Feedback

Create and add online surveys on your website or send survey links to get feedback for their flight experience post flight or for general feedback.

Email Survey Icon_Blue

Airport Passenger Feedback through Email Invitation

Send emails with survey links to passengers to give feedback or embed survey questions within email about their airline experience. 


Airline Passenger Feedback through SMS

Send mobile-responsive survey links to passengers through SMS to share their experience & feedback post flight. 


Customize your Airport Passenger Satisfaction Surveys

Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Airport & Airline Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Feedback Notifications & Alerts

Get real-time notifications and alerts for all passenger feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in airports and airlines
  • Schedule daily, weekly and monthly digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback
  • Schedule daily digests

Real-time Airline Passenger Feedback Reporting

With Zonka Feedback, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.

Passenger Experience

Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.

Passenger Experience Survey

Uses & Implementation of Airport & Airline Feedback Software


Measure Passengers’ Satisfaction

Measure Passenger Satisfaction at the airport with airport amenities, services, maintenance, staff and more using fully customisable feedback forms.


Complaints Management System

With a real-time passenger feedback management system, you can set up instant alerts for passenger complaints at airport and resolve them faster!


Feedback at Boarding Gates

Take feedback at boarding gates while passengers wait to board their flight about their whole experience at the airport, amenities provided at the boarding gate and more.


Feedback at Check-in Counters

Place floor-mounted kiosks after the check-in counters for capturing passenger feedback about queuing time, staff helpfulness and speediness of the process.


Feedback at Security & Immigration

Set up feedback kiosk right after the immigration counters to enable passengers to give feedback about queue time, interaction with immigration officer and more.


Lounge & Waiting Room Feedback

Take feedback from passengers at the airport lounge and waiting room using floor-mounted touchscreen kiosks about services and airport amenities.


Retail Stores & Shopping Feedback

Passengers can give feedback about shopping and retail stores at the airport and keep you updated about passegers’ likes and dislikes and their opinions.


Track Staff Performances

Use digital feedback forms to let passengers at airport rate on-duty staff like immigration officers, help desk staff, cleaning staff, security staff and others.


Post Airport Experience Survey

Send out airport experience surveys to passengers after their flight via Email or SMS so they can share feedback about their complete airport experience.


Food Courts & Restaurant Feedback

By placing feedback kiosks at food courts and restaurants, passengers at airport can rate quality of food, options available, value for money, quantity, cleanliness and complaints.


Airport Washroom Feedback

Install wall-mount touchscreen tablets at the Airport Washrooms to get feedback about washroom issues like dirty/wet floor, flush not working and more.


Feedback at Transfer Areas

Take feedback from passengers about information provided at the airport transfer areas, ease of finding their next gates, amenities at the transfer area and help from staff.



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