BANK FEEDBACK TOOL

Take Customer Feedback at Banks, Insurance Companies & Financial Institutions

Capture customer feedback at retail banks, insurance companies and other financial institutions. Understand staff performance, the quality of services rendered at each teller counter, customer feedback and more – all in real-time.

Sign up now for free and start taking customer feedback in minutes!

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Tablet Kiosk
Online & Web Surveys
Email & SMS Surveys
iOS & Android Apps
Multi-Location
Multilingual

Does your Bank need a Feedback App?

Digital Feedback Software at your bank will help you easily hear the voice of each customer, their experience and opinion about your services, staff and efficiency of operations – all in real-time.

100% more customer feedback at banks
Real-time customer feedback
Resolve customer issues faster than before
Track staff and teller performance at banks
Compare customer satisfaction different bank offices and locations
Improve customer delight and happiness
Improve Customer Delight & Satisfaction

Multi-Location

Set up a feedback system at banks and insurance centres. Easily track and compare feedback and customer satisfaction across locations.

Multi-Channel

Take feedback at banks and financial institutions using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.

Multi-Lingual

Your customers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!

Customize your Banking & Financial Services Feedback Forms & Surveys

Create engaging and effective customer feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

Choose from expert Bank Feedback Templates
Choose from 30+ questions
Customize survey look and feel – font, colours, background
White-label your surveys
Add multiple languages
Measure CSAT, NPS & CES
Add Logic to your surveys

Different ways to set up Customers Feedback in Banks, Financial Institutes and Insurance Companies

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback at banks, Financial Institutions and Insurance Companies.

iPad & Android Feedback App for Financial Institutes

Take customer feedback in banks and financial institutes on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

Online Bank Customer Feedback

Create and add online surveys on your website or send survey links to get feedback for their banking experience.

Bank Customer Feedback through Email Invitation

Send emails with survey links to customers to give feedback or embed survey questions within email.

Customer Feedback for Banks through SMS

Send mobile-responsive survey links to customers through SMS to share their experience & feedback for the bank or online banking.

Feedback Notifications & Alerts

Get real-time notifications and alerts for all customer feedbacks.

Set up real-time SMS alerts for negative feedbacks
Get instant emails for new feedback in banks, financial institutes or online
Schedule daily digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

Set up real-time SMS alerts for negative feedbacks
Get instant emails for new feedback at banks
Schedule daily digests

Real-time Customer and Bank Survey & Feedback Reporting

Our feedback mechanism for financial institutions enable staff and other key persons to get instant feedback alerts via Emails and SMS. This facilitates quicker issue resolution and thus boosts customer satisfaction.

Customer Feedback Analysis
Staff Analysis
Comparative Reports
Summary Digests in your inbox

Customer Feedback Analysis

Analyze the feedbacks of all your customers whether coming to your premises virtually(website) or in-person through on premises digital feedbacks and web feedback surveys.

Staff Analysis

Allow your customers to rate your bank staff by asking questions related to performance of staff sitting behind each counter/desk and receive simple sorted feedbacks.

Comparative Reports

Use date-comparative reports to compare the performance of all the branches of your banks and the customer satisfaction levels in all of them over time.

Summary Digests in your inbox

Get daily, weekly or monthly digests of the customer feedbacks delivered in your inbox which facilitates easy inspection and keep you up-to-date with the ongoing processes.

Types of Banks and Financial Institutions where Zonka Feedback is used

Retail Banks

Setup customer feedback kiosks at key areas such as near ATM machines, different bank counters, exits and allow more and more customers to share their views and their experience about the bank.

Insurance Companies

Collect feedback for insurance processes on your website, at the insurance company & by insurance agents on the field. Insurance agents can use Customer Feedback Apps to get feedback.

Online Banking

Take feedback for online banking on your website, at various key transactions like post online banking use, post service request and other interactions. Set up complaint & feedback forms on websites.

Uses & Implementation of Bank Survey & Feedback Systems

Employee Feedback

Allow your employees to vent out all their complaints and suggestions by collecting employee feedbacks and acting on them. Happier employees thus lead to happier customers.

Registration

Set up kiosks near or adjacent to various counters in your bank at optimum heights in order to capture customer data and their feedbacks regarding their visit.

Feedback Management

All the feedbacks that your customers give get recorded in real-time. You can also set alerts for low rating feedbacks which will help you spot problem areas in no time.

Complaint Management

Manage customer complaints with real-time alerts and reports. Solve issues quicker and take suitable actions to resolve customer complaints on premises.