Listen to your Customers and Feel their Pulse

CUSTOMIZE FEEDBACK BUTTON DESIGNS

#FeedbackMatters. So do Look and Feel

Make smart supersmart surveys which look good and work like a charm!

• Let Feedback button show your Brand

  Add your logo, colors, background images, and much more.

• Add or modify surveys easily

  Customize your questions, add descriptions, images, videos and more.

• Add Logic to your Surveys

  Take survey respondents to the right questions.

ADVANCED FEEDBACK BUTTON TARGETING

Decide When, Where, Who & How many times

• Device-based targeting

  Show different surveys to customers if they are using a desktop, mobile or tablet.

• User-based targeting

  Show customized surveys to all users or only some of them.

• Page-based Targeting

  Personalize the survey based on the website page or a part of the product they use.

   

FEEDBACK AUTOMATION AND INTEGRATIONS

Make Automation the Ultimate Goal...

•   Automate Feedback Notifications

  Set conditional notifications for a specific team via email, SMS and/or Skype!

•  Manage CX Team Tasks Automatically

  Based on survey responses, automatically assign tasks to the customer success teams.

• Use 4000+ Integrations for Automation

  Use native integrations with Salesforce, Hubspot, Zendesk, Intercom, Google Sheet & more tools!

FEEDBACK BUTTON REPORTS

Feedback-led Data-driven Decisions

Analyze both quantitative and qualitative data and develop data-driven strategies to improve customer experience.

• Get CX metrics Snapshots

  View your overall CES, CSAT and NPS.

• Survey Question-specific Insights

  View detailed survey responses. 

• Monitor Team Performance

  Monitor and track NPS, CSAT and CES score of each team member!