Hospital Patient Satisfaction Survey Template

Why is the Healthcare Patient Satisfaction Survey Important?

Patient Satisfaction is equally as important as customer satisfaction. It plays a vital role in determining the quality of care and treatment you are providing to your patients. The Hospital Patient Satisfaction Survey helps you to capture the patients’ data that helps you identify and fill the gaps between patient expectations and the quality of the healthcare services you are providing. 

There are different touchpoints throughout the patient interaction journey like Post-Appointment, Post-Discharge, Pharmacy, and so on where you need to gauge the perceived perceptions of patients regarding care and treatment:

Post Appointment Survey. Before, during, and post-appointment, a patient encounters a series of experiences including the waiting staff, staff efficiency and friendliness, experience with the doctor, patient's perception of the level of treatment, availability of medicines at the pharmacy, and much more. Based on these patient experiences, the patients build their perception of your healthcare center. Therefore, taking post-appointment patient feedback is a great idea to allow the patients to share their experience (good and bad), with you directly. 

You can connect your patient feedback tool to your internal systems and send automated Post Appointment Patient Surveys through Emails and SMSes to get patient's feedback about appointment time, staff, doctor, and treatment right after their appointment.

During the Stay & Post Discharge Surveys for Inpatients. The best touchpoint to analyze the overall performance of your hospital by asking the feedback of your patients or their relatives During Stay & Post Discharge. This helps you to closely monitor their experience and understand the level of the care and treatment including staff efficiency and friendliness, experience with the doctor, availability of medicines at the pharmacy, and much more.

A Post Discharge Patient Feedback Form sent via Email & SMSes can effortlessly measure the core satisfaction level of the in-patient at a transactional level. This survey can be filled by the patient or by their relative or spouse as well. This further helps you to improve the quality of your healthcare services and keeps yourself abreast of your patients' needs and expectations.

On-Premises Patient Feedback. Besides care & treatment, patients come across other things like pharmacy stores, visitor’s lounge, washrooms, and so on while they visit your hospital or clinic. Asking the patient for feedback at these touchpoints provides an ease to you to understand their likes and dislikes, wants, and any problems or requests. 

When it comes to acquiring On-Premises Feedback at the hospital, a Kiosk-based feedback setup is the most prominent way to get quick actionable patient feedback. You can install a Kiosk setup or mount a tablet or mobiles on multiple touchpoints across hospitals like near the pharmacy store, reception, outside the visitor’s lounge, inside the washroom, and so on to quickly capture instant patient feedback.

To create an engaging Patient Satisfaction Survey use our expert Hospital Patient Satisfaction Survey Template that covers multiple aspects of your hospital, clinics, or medical center. Just sign up or sign in to Zonka Feedback and begin creating your customized Hospital Patient Satisfaction Survey Feedback forms.