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Capture guest and customer feedback at hotels and resorts on premises, through tablet feedback app, online and through email surveys and SMS surveys.
Sign up now for free and start taking customer feedback in minutes!
With a digital feedback system at your hotel, you can take feedback through tablets or send email and sms surveys at various touchpoints like during guest check-in and check-out, at in-hotel restaurants, at gyms and spas and at banquets.
Set up a feedback system at all hotels. Easily track and compare feedback and guest satisfaction across locations.
Take feedback at hotels and resorts using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Your customers speak different languages? No problem – set up your hotel guest feedback form in multiple languages and let customers choose!
Create engaging and good-looking hotel feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touch points and methods of taking feedback like tablets, kiosks, online, email and sms to get guest feedback in hotels and resorts.
Take patient feedback in hotels, resorts and BnBs on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Create and add online surveys on your website or send survey links to get feedback from guests post check-in, check out and at other touchpoints.
Send emails with survey links to guests to give feedback or embed survey questions within email.
Send mobile-responsive survey links to patients through SMS to share their experience and feedback about the experience at the hospital.
Get real-time notifications and alerts for all hotel guest feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Measure guest satisfaction and improve your services based on their suggestions and complaints to create delightful guest experiences.
Allow guests to rate the hotel staff on various parameters prescribed in your surveys. Analyze your staff based on these guest ratings.
Compare performance of each of your hotel locations over time and over various locations with detailed location and time comparative reports.
To check hotel performance over time and on various grounds receive short and crisp feedback summary emails facilitating easy inspection.
Setup desktop mounted or floor mounted kiosks at the reception area to capture guest data. Staff can record guest details on the tablets and ease the check-in process.
Deploy wall mounted tablet kiosks in room for collecting guest sentiments while they are in their personal zone or hand it over to guests to rate your overall services.
Hand over the feedback tablets to your hotel guests post meal and capture their feedbacks on various parameters such as food quality, taste, service, etc.
Every area in your hotel contributes for an overall delightful guest experience. Capture guest views about all such areas like gyms and spas with our guest satisfaction app.
Setup sanitized floor mounted kiosks near the pool area to capture feedbacks about the pool, spa, and other areas through different questions prescribed in the survey.
Intercept concern raising feedbacks coming from feedback devices installed in conference rooms and banquets of your hotel all in real-time. Act upon those feedbacks in no time.
Incorporate NPS & CES questions in your surveys which are the market standards used to capture customer satisfaction and loyalty.
Manage complaint related feedbacks reaching you in real-time and facilitate quick resolution with staff intervention.
Capture guest feedbacks regarding other facilities in the hotel like pool, gyms, and spas all in real-time and improve your response time.
Allow your guests to rate the staff based on traits such as helpfulness, politeness, hospitality, etc and review their performances based on ratings.
Capture guest data through feedbacks and utilize it for designing more targeted marketing campaigns that suit more to your guest requirements.
Utilize the guest data to send loyalty program opt-ins that provide value to your guests. Send the opt in links via SMS and Emails.
Conduct guest feedback during their check in and during check to capture details and allow them to describe their stay at your hotel
Setup touchscreen tablet kiosks at an optimum height inside the banquet to collect feedbacks during gatherings and events.
Collect guest feedbacks to describe their experience in the restaurant by handing over the tablet to guests post meal.
Sign up for a 15-day free trial or schedule a demo to know more.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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