Multiple Locations & Chains

Have a business with multiple locations? Manage it easily with Zonka.

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Location-based Surveys

What are Locations?

If you have different branches, chains and locations of your brand, you can set them up in Zonka Feedback to manage together, give location-based access to users, run surveys across locations and view location-based reports.

You can also use locations as groups within the company or brands within a location and manage them together in one account.

  • Set up multiple locations
  • Location-based access to users
  • Run surveys across locations or location-wise
  • View responses and set alerts location-wise
  • Access location-based reports
  • Get location comparative reports
Location Insights Report

Location-based Reports

View Location-based Feedback Reports with CX Metrics

Get insightful feedback reports segmented by all locations where you set up the survey. See a comparison of all locations based on number of responses and Customer Feedback metrics including Net Promoter Score, Customer Satisfaction Score and Customer Effort Score.

Features of Locations in Zonka Feedback


Managing multiple locations

Manage multiple branches and locations within one feedback account.


Group your Locations

Besides adding locations, you can also create groups of locations based on their region, type or any other factor.


Restricted access to users

Give location-based access to users so they only access feedback for locations assigned to them.


Surveys for different locations

Run the same surveys across all locations or have location-wise surveys.


Filter responses

Filter all responses and data based on locations and groups.


Set alerts

Set notifications, alerts and digests for different locations.


Location-wise reports

View location-wise and cumulative reports for all surveys and feedbacks.


Location-comparative reports

Compare reports and responses from two or more locations using location-comparative reports.

real-time feedback apps

Take feedback across multiple channels


Tablets & Kiosks

Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.



Send emails with survey links to customers to give feedback or embed survey questions within email.

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Send mobile-responsive survey links to customers through SMS to share their experience and feedback.



Create and add online surveys on your website or send survey links to get feedback from customers.



Global Brands



1 Million

Surveys per month