Calculate NPS® with Free Net Promoter Score Calculator

Calculating your NPS is very simple by adding up your responses and subtracting the percentage of detractors from the percentage of promoters. The Net Promoter Score is a whole number and ranges from -100 to +100. It is a measurement of Customer & Employee Loyalty.

Use this free online NPS Calculator below to calculate your NPS for your survey responses.

NPS® Calculator

Step 1
Count

Add the number of responses for each score below.

  • Promoter
    10
  • 9
  • Promoter
    8
  • 7
  • Promoter
    6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0

Step 2
Group

Add total number of responses for each group below.

  • Promoter
    Total
  • Promoter
    Total
  • Promoter
    Total

Step 3
Calculate

Subtract the percentage of Detractors from Promoters.

  • Promoter
    0%
    of total responses
  • Promoter
    0%
    of total responses
  • Promoter
    0%
    This is your NPS

The Net Promoter Score (NPS®) Formula

Calculate your Net Promoter Score manually using the simple NPS® Formula

%Promoters   -   %Detractors   =   Your Net Promoter Score
Number of promoters − Number of detractors
Number of responses
X
100
= Your Net Promoter Score

Understanding Net Promoter Score (NPS®)

The Net Promoter Score, also known as the Ultimate Question, is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents.

The NPS is measured by using a simple question “How likely are you to recommend [this organization/brand] to your friends and colleagues?” The respondents rate this question on a scale of 0-10 where 0-6 are detractors, 7-8 are passives and 9-10 are promoters.

NPS Calculator

What are Promoters?

Promoters are those respondents who rate 9 or 10 on the NPS question. They are likely to be loyal to the brand and are likely to recommend your brand and business to others.

What are Passives?

Passives are those respondents who rate 7 or 8 on the NPS question. They are neutral about the brand and are likely to neither recommend nor talk ill about the brand and business.

What are Detractors?

Detractors are those respondents who rate between 0 and 6 on the NPS question. They are likely to be disloyal to the brand and are likely to not recommend your brand and business.

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30+

Countries

1 Million

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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