Subscription Cancellation Survey Template

Why did the customer cancel your software subscription? Know the reasons and get customer feedback with the Subscription Cancellation Survey.

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List of Subscription Cancellation Survey Questions

The following questions are included in this Subscription Cancellation Survey Template. 

  • How long had you been using the subscription / service?
  • How often did you use the subscription / service?
  • Overall, how satisfied were you with the subscription / service?
  • What was the primary reason for canceling your subscription / service?
  • If other reasons, please specify.
  • Would you use the product / service in the future?
  • On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?
  • What could we do to improve our subscription / service?

Create and send this Subscription Cancellation Survey with Zonka Feedback

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