Customer Service Feedback Form Template

Get feedback from customers about the Customer Service and Support team to track the performance of your Customer Service Team and Agents.

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List of Customer Service Feedback Questions

The following questions are included in this Customer Service Feedback Form Template. 

  • To what extent do you agree or disagree with the following statement? The company made it easy for me to handle my issues
  • Based on your experience with our Support Team, how likely are you to recommend our company to a friend or colleague?
  • Please add any additional feedback on how we can provide better support.

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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