Putting customers at the heart of your business is impossible without understanding their behavior, needs, and expectations. Here, customer or user feedback enters into the game. It is a platform that collaborates your business development efforts with the customized needs of your customers. Taking website feedback assures your customers that you are valuing their opinion and suggestions.

Gathering and deploying website feedback is not easy. Thanks to Website Survey Tools that have eased down creating and collecting website surveys, saving time and effort to manage and act on website feedback.

40 Best Website Survey Tools in 2021

Here is the list of 40 Website Feedback Tools to decide which is best for you. The tools we’ve covered here mostly have free trials and demos.

1. Zonka Feedback

   Reviews - 5/5
   Price - $39/mo 
   Free Trial - 15 Days  

   Zonka Feedback is a customer experience and feedback management tool that enables you to create, capture, manage and analyze website feedback.

   Zonka Feedback’s survey builder helps you create a website survey with a perfect look and feel. You can also customize your surveys by changing the language, background image, font color, adding logo, survey logic, and more.

   Zonka Feedback incorporates robust survey distribution, management, and analytics features like - multiple distribution channels, secure and smart data management, and so on. It enables you to capture website feedback effortlessly through Widget surveys in the form of buttons and popups and Embed surveys. It also facilitates you in capturing Multi-channel NPS, CES, and CSAT Surveys and reaching customers via offline (Tablets & iPad) and online (Email, SMS, QR code, in App) medium.

   Zonka Feedback is equipped with out-of-the-box integrations that enable you to build workflows using custom APIs and Webhooks.

   The advanced response inbox of Zonka Feedback helps you to monitor the real-time responses of your customers. In addition, it enables you to analyze feedback data, convert them into tasks, and work collaboratively with your team to resolve customer issues.

   The Survey Analytics & Reporting Module of Zonka Feedback ensures in-depth analytical reports, including Insights, Comparative, Trends, Comparative, Drill Down Reports, and more.

2. HubSpot

   Reviews - 4.5/5
   Price - $800/mo 
   Free Trial - 14 Days  

   HubSpot is a customer feedback tool that helps you create and distribute website surveys via email, Web Links, SMSes, etc. HubSpot provides NPS, CSAT, and CES Surveys to gauge customer loyalty, satisfaction, and customer efforts to get their queries solved, respectively. Moreover, it helps you to identify the potential objections and improve customer satisfaction and experience. HubSpot’s response inbox tracks every survey response and notifies you quickly. Subsequently, it helps you to take significant actions to boost customer experience and satisfaction over time.

3. Marker.io

   Reviews - 4.3/5
   Price - $289/mo
   Free Trial - Free to use

   

   Marker.io is primarily a visual bug reporting tool that enables you to capture the feedback and track the bug that affects your website performance. It collects website feedback through the website annotation widget that allows end-users or clients to submit the visual feedback in just a click. Marker.io provides easy and understandable developer-ready bug reports that help you to ensure a bug-free and performance-oriented website.

4. Ruttl

   Reviews - 4.6/5
   Price - $6/mo Onwards
   Free Trial - Free to use

   

   ruttl is an online website feedback tool that allows you to collect user feedback in the fastest manner possible. Packed with powerful features, you can use it to leave comments on websites, web applications, images, and PDFs. You can even take things one step ahead by assigning these comments to someone in your team so that action can be taken on the feedback. All you have to do is add any URL, comment, and share the project with your team, that's it! Automating workflows can also be done by integrating with Slack, Trello, Asana, and Zapier. 

5. Qualaroo

   Reviews - 4.3/5 
   Price - $80/mo 
   Free Trial - 15 Days 

   Qualaroo is a Feedback management & research tool that captures customer feedback for Website, App, Product-based websites, and UX surveys through Qualaroo-Nudges. Qualaroo facilitates you to conduct polls, exit surveys, or ask a simple question in the form of a widget. It analyzes and segregates data based on positive, negative, neutral, and attribute expressions (anger, disgust, sadness, fear, and joy).

6. SurveyMonkey

   Reviews - 4.4/5  
   Price - $47.5/mo 
   Free Trial - Upto 30 Days 

   SurveyMonkey, a complete survey platform, enables you to create surveys, polls, quizzes and capture customer feedback via chat, weblink, email, and more. It also helps you customize your surveys by adding company logos, themes, colors, and survey logic. The free version of this software provides free surveys with up to 10 questions and 100 responses (in the free version). It includes different question types - Rating, Likert Scale, Emoticons, MCQs, open comment box, etc. In addition, it analyzes survey data in a snap and provides insights in the form of cheats and summaries.

7. ProProfs Survey Maker

   Reviews - 4/5  
   Price - $ 199/mo 
   Free Trial - 15 Days 

   ProProfs Survey Maker is the most used survey maker tool popularly used by companies, retailers, schools, universities, event management firms, and other consumer-based businesses. Having 1,000,000+ survey questions and 15+ question types can help you create engaging surveys, polls, forms, quizzes, and tests & assessments. In addition, ProProfs Survey Maker supports 70+ languages that enable you to create and capture multilingual surveys across the globe. In addition, ProProfs supports integration with Mailchimp, Campaign Monitor, Zendesk, Salesforce, custom API, etc.

8. Usabilla

   Reviews - NA  
   Price - $11,864.90/annually 
   Free Trial - No Free Trial 

   Usability feedback tool helps you collect Net Promoter Score®(NPS) feedback effectively through widgets (buttons). You can easily customize the look and feel of your survey by personalizing the widget’s appearance and behavior. Usabilla supports secure integrations that enable you to automate the trigger of the website surveys in different situations. Usabilla ensures responsive web surveys that can be attended on any device (mobile, tablets, iPads, and Desktop).

9. Mopinion

   Reviews - 4.3/5 
   Price - $289/mo  
   Free Trial - 14 Days 

   Having no mess, no fuss, Mopinion enables you to create, collect, and analyze real-time visual feedback from websites with just a click of a button. This VoC tool facilitates you to design and configure website feedback forms in the way you want. Mopinion’s customizable dashboard is equipped with different features like audience segmentation, collaborative response inbox, advanced analytics & reporting module. Moreover, these features make Mopinion a comprehensive website feedback tool.

10. Zoho Survey

    Reviews - 4.3/5  
    Price - $20/mo 
    Free Trial - 7 Days 

    Zoho software is known for its free version. This effective survey tool provides a wide range of survey templates, over 200 customized survey themes, 25+ survey question types, surveys in 30+ languages, and 100 responses per survey. In addition, it provides white-label settings, skips logic, and piping features that help you create engaging and response-driven website surveys. Zoho analyzes your survey responses based on Sentiments, TURF, and Word Cloud and provides customized survey reports.

11. Feedier

    Reviews - 4.3/5
    Price - $588/mo   
    Free Trial - 7 Days 

    Feedier is a feedback software that mainly focuses on providing intuitive experience management solutions to businesses. This Voice of the Customer tool involves actively collecting, listening, analyzing, and converting the survey data into actionable insights that ultimately contribute to driving satisfaction and reducing churn. In addition, Feedier enables you to analyze the survey responses based on keywords in your responses.

12. GetFeedback

    Reviews - 4.5/5 
    Price - Custom Price Plans 
    Free Trial - 14 Days 

    GetFeedback helps you to create responsive feedback forms for the website to listen to your customers’ voices. Having inbuilt survey templates for NPS, CSAT, and CES enables you to capture customer loyalty, satisfaction, and efforts. With a collaborative response inbox, you can monitor every response in real-time. The powerful survey analytics & reports help you to quickly determine the potential objections and gaps that lead to bad experiences or customer churn. Further, you can collaborate with the team to resolve the issues and improve the customer experience. GetFeedback supports Salesforce integration that automates your workflow.

13. JotForm

    Reviews - 4.3/5 
    Price - $79/mo 
    Free Trial - Upto 30 Days 

    JotForm is a powerful survey builder tool popularly used by educational institutions, nonprofits organizations, and small businesses to create customer feedback forms. Supported with features, JotForm enables you to create audience-appealing website feedback to gather actionable insights that empower your business to deliver an improved customer experience. JotForm supports powerful integrations that enable you to build a better workflow.

14. SurveySparrow

    Reviews - 4.5/5  
    Price - $19/mo 
    Free Trial - Yes - 14 Days 

    SurveySparrow is an omnichannel experience management platform that facilitates businesses to create, collect, manage, and analyze customer and employee feedback. SurveySparrow offers a fully automated Chatbot for the website that simulates surveys through applications, tablets, apps, or websites. SurveySparrow’s conversational interface ensures customizable website surveys through features like - user-friendly survey templates, 20 font families, 8 question types, survey logics, 1500+ integrations, GDPR compliant, etc.

15. SurveyLegend

    Reviews - 4.7/5 
    Price - $25/mo   
    Free Trial - NA 

    SurveyLegend is cloud-based survey software that enables you to create responsive surveys for websites. It provides an extensive array of survey question types, including MCQs, test-based, and visual-based, to make your survey interactive and response-driven. It also enables you to personalize the survey experience for your customers by adding survey logic flows and branching. In addition, you can also white-label your surveys and add a logo, brand theme, color, and so on. SurveyLegend allows you to export data to Google Drive, PDF, Microsoft Excel and share it via a public or private link.

16. SoGoSurvey

    Reviews - 4.0/5 
    Price - $24/mo 
    Free Trial - 10 Days 

    SoGoSurvey is a survey management software that delivers Customer & Employee Experience management solutions to the business across different industry verticals. To achieve this, they follow two product approaches - SoGoCX and SoGoEX. They also provide a wide range of professional survey templates for websites, or you can also create multi-lingual surveys from scratch. In addition, you can also white-label your surveys to personalize the survey experience for your customers.

    SoGoSurvey incorporates robust survey distribution, management, and analytics features like - multiple distribution channels, secure and smart data management, and so on. Its advanced response inbox enables you to track every response in real-time. SoGoSurvey ensures sentiment and segment-based analysis that helps you analyze survey responses smartly and collaboratively work with the team to resolve customer issues.

17. Qualtrics

    Reviews - 4.8/5  
    Price - Available on request 
    Free Trial - No 

    Qualtrics ensures reliable Customer Experience Management Solutions that allow businesses to measure and optimize their customer experience through customer survey software. This robust software provides 50+ expert crafted survey templates, 100+ survey question types that make your survey interactive and response-driven. Qualtrics facilitates you with the AI tool that helps you to boost your survey responses. When it comes to analyzing the survey responses, Qualtrics provides a wide range of visual data, including 30+ graph types that simply turn complex customer data into valuable information.

18. Retently

    Reviews - 4.9/5
    Price - $99/mo  
    Free Trial - 7 Days 

    Retently is a leading automated survey platform that helps you to create and collect the Net Promoter Score® (NPS) Survey on the website. Its high-end features like in-built survey creation, professional survey templates, different survey question types, multilingual surveys, multi-channel survey distribution, automatic survey scheduling, response inbox, advanced filtered and analytics make this tool a perfect choice for your business.

19. Delighted

    Reviews - 4.0/5
    Price - $224/mo
    Free Trial - 7 Days

    Delighted is a survey and customer experience management platform that enables you to create beautiful website surveys and capture actionable feedback. It also provides NPS, CSAT, CES surveys to measure customer loyalty, satisfaction, and efforts. It ensures better survey questions like the Likert scale, rating, emoticons, and Thumbs surveys. With Delighted, you can also create surveys in 37 different languages. In addition, you can also customize the button style, colors, subject line, logo, etc.

20. QuestionPro

    Reviews - 5/54.8/5
    Price - $85/mo
    Free Trial - 10 Days 

    With 250+ customized survey templates, over 30 question types, 95+ languages, QuestionPro has become an ideal survey software for you. With these features, you can quickly create surveys, polls, and quizzes. QuestionPro’s analytics & reports make analysis simple and insightful and help you turn customer data into actionable information based on which you can make informed business decisions. QuestionPro keeps customer data secure through ISO, GDPR, HIPAA, FERPA, and PCI/DSS compliant.

21. Survicate

    Reviews - 4.6/5
    Price - $132 /mo
    Free Trial - 10 Days

    Survicate captures website feedback about products, services, and customers satisfaction & experience with the help of surveys. With Survcate’s 50+ survey templates, you can create beautiful surveys and collect responses via email, mobile, and chats. You can also customize the appearance and behavior of your surveys. This feedback tool supports powerful analysis and dashboarding of various customized options to create insightful survey reports and take actions to resolve customer issues.

22. Usersnap 

    Reviews - 4.5/5
    Price - $19/mo
    Free Trial - 10 Days

    Usersnap is a customer feedback widget used by web designers to take the visual feedback. This visual feedback tool collects user-experience data over time on your website in the form of comments and screenshots. Usersnap offers integrations with Slack, Basecamp, Trello, and Jira to automate the workflow. 

23. Typeform

    Reviews - 4.5/5
    Price - $35/mo
    Free Trial - NA

    Create beautiful and audience-centric customer feedback forms, surveys, quizzes, and polls with a hassle-free survey tool - Typeform. This user-friendly tool is available with various survey designing features like - stunning templates, different question types, ready-to-use themes, the user-friendly drag-n-drop interface that helps you to design effective surveys. Typeform provides different website survey distribution methods like buttons, on-site pop-ups, and push notifications. Typeform simplifies the workflows through powerful integrations with HubSpot, Mailchimp, Google Drive, Slack, and more.

24. Hotjar

    Reviews - 4.7/5
    Price - $49/mo
    Free Trial - 15 Days
    
    Hotjar can be popularly used as a testing and behavior analytics tool. Hotjar enables you to automate the trigger of surveys across your website as per your requirements. In Addition, Hotjar enables you to customize your widget’s behavior through which you can choose when to appear your survey to your website visitors.

25. Helprace

    Reviews - 4.4/5
    Price - $10/mo
    Free Trial - NA

    Helprace is a help desk software that allows your customers to share their queries about your customer support services. The feedback can be captured directly in the form of a ticket. Trigger website feedback on your Helpdesk can automate the schedule of your survey immediately post-interactions.

26. UserReport

    Reviews - 4.5/5
    Price - NA
    Free Trial - NA 

    UserReport enables you to collect customer feedback through the website. It captures website feedback via feedback and survey widgets. It also allows you to create and capture the Net Promoter Score surveys.

27. Formplus

    Reviews - 4.4/5
    Price - $85/mo
    Free Trial - No 

    Formplus is an online survey builder tool that allows you to design beautiful professional surveys and collect valuable feedback and customer data. Formplus provides 20+ field types and a wide range of survey questions that ensure customizable surveys. Like other tools, Formplus is equipped with advanced survey analytics & report features that allow you to get an in-depth analysis of all responses.

28. Crowdsignal

    Reviews - 4.6/5
    Price - $899 /annually
    Free Trial - NA

    With a simple drag and drop option, Crowdsignal allows you to create multilingual website surveys, polls, quizzes in just a few minutes. You can also customize the look and the feel of your surveys by deploying 14+ survey question types, customizing survey styles using the CSS editor, and pre-built survey templates. In addition, you can also customize the feedback button as per your requirements. With Crowdsignal, you can easily export your website survey data to apps like Google Sheets and Excel. 

29. Pulse insights

    Reviews - 4.3/5
    Price - $4,000/Quarterly
    Free Trial - No

    Pulse Insights offers micro surveys to capture real-time website feedback without any fuss. At Pulse Insight, you can easily access multiple accounts with a single username. Survey styling is easily customizable. You can change the look of your survey by adding custom CSS. It also enables you to integrate your survey responses into other tools such as web analytics, CMP, and DMP with its robust integrations. 

30. UseResponse

    Reviews - 4.7/5
    Price - $124/2 mo
    Free Trial - 14 Days 

    This community feedback tool is popularly used as a stand-alone solution to improve your customer support services. UseResponse helps you to collect website feedback from community forums using feedback widgets in the form of buttons and popups. UseResponse smartly analyzes survey responses by creating a private feedback community that helps your internal team collaborate effectively and solve customer issues. 

31. SurveyNuts

    Reviews - 3.8/5
    Price - $17/mo
    Free Trial - No

    SurveyNuts is a conversational survey maker tool that helps you to capture and preview data in real-time. It enables you to create, distribute, and analyze website surveys, quizzes, and forms. To ensure a perfect survey, SurveyNuts provides different survey design features like a wide range of survey templates, super intuitive interface, survey question types, in-built survey themes, and HTML code to customize the survey content and style. SurveyNuts provides donut and dynamic bar charts, percentages, and word clouds systems to analyze the survey response comprehensively. 

32. Surveyplanet

    Reviews - 3.8/5
    Price - $20/mo
    Free Trial - No 

    Surveyplanet is a cloud-based survey tool that allows you to capture both quantitative and qualitative customer feedback. Surveyplanet is known for its extensive array of survey templates across different verticals - Education, Research & Development, Human resources, Events, and exhibitions. The main advantage of using Surveyplanet is that it enables you to collect feedback anonymously. 

33. SurveyGizmo

    Reviews - 3.8/5
    Price- $25 per user/mo
    Free Trial - 7 Days

    SurveyGizmo, now Alchemer, is an enterprise-level survey tool popularly used by various startups and Fortune 500 companies. SurveyGizmo is known for its high-end automation capabilities and customizations that ensure survey management is in the go. From their survey question types to their survey distribution channels, to advanced filters to a collaborative inbox, everything is so perfect that you can easily create, distribute, manage, and analyze surveys quickly.  

34. UserVoice

    Reviews - 4.3/5
    Price - $499/mo
    Free Trial - No

    UserVoice offers impeccably crafted surveys that fulfill your survey goals and help your business to grow exponentially. UserVoice smartly captures your website visitors’ opinions and suggestions and turns them into insightful data. The USP of this survey tool is that it gathers feedback smartly from your visitors without sending them any survey. UserVoice provides applications like “search-as-you-type” to segment the audience with the same group issues.

35. IdeaScale

    Reviews - 4.6/5
    Price - $13,000/annually
    Free Trial - NA

    As the name suggests, IdeaScale is an idea management platform that enables you to create a customer support community and take website feedback. You can use this tool to create customized short surveys and polls and distribute them via a website and other survey channels. IdeaScale supports Facebook integration that connects you to the community on your Facebook Page.

36. Hello Bar

    Reviews - 4.0/5
    Price - $99/mo
    Free Trial - No

    Hello Bar is a survey tool that allows you to capture customer feedback by displaying messages on your website in the form of popups. It also enables you to embed CTA having the link of your choice. It leads to growth in traffic and, ultimately, business.

37.  Appzi

    Reveiws - NA
    Price - $29/mo
    Free Trial - NA

    Appzi is a customer feedback tool that captures actionable customer feedback through feedback widgets (buttons & popups). Appzi offers you a personalized option where you can allow your customers to share their feedback privately instead of publicly. The free version of the Appzi provides unlimited feedback and free feedback widget options.

38. Survio

    Reviews - 3.8/5
    Price - $33.25 user/mo
    Free Trial - 14 Days

    Survio is the survey management tool used for creating, conducting, managing, and analyzing customer and Employee Satisfaction surveys. The in-built survey builder incorporates 100+ modern in-built templates, CSAT survey templates, and 19+ survey question types that help you to create audience-appealing surveys. Survio provides various features like alerts & notifications, a responsive inbox, different filters to analyze survey responses and create dynamic survey reports. 

39. Survey Anyplace

    Reviews - 3.8/5
    Price - $39/mo
    Free Trial - 7 Days

    Survey Anyplace is survey software that collects offline and online data. It captures customer feedback through quizzes, interactive assessments, and website surveys. It enables you to create customized surveys through expert survey templates, customize brand elements like logo, color, font style, add images, etc.

40. Confirmit

    Reviews - 4/5
    Price - NA
    Free Trial - NA

    Confirmit is another survey management tool that allows you to collect website feedback in a synchronized way. This feature-rich platform listens to the voice of customers, employees, market, and business through website surveys, assessments, and quizzes. You can distribute your surveys via Email, SMS, web link, etc. When it comes to distributing website surveys, Confirmit provides surveys widgets in the form of buttons and popups. The collaborative response inbox helps you to track survey responses in real-time.

41. Formsite

    Reviews - 4.1/5
    Price - $16.67/mo
    Free Trial - 14 Days 

    Formsite survey builder and analytics platform help you to design your surveys in the way you want. The design features like 100+ customizable templates, survey themes, 40 survey question types make your survey attractive and response-driven. With Formsite, you can white-label your survey. In addition, you can also add survey logic to enhance the survey experience.

Transform your Survey responses to actionable insights with Best Website Feedback Tool

Creating and sending surveys to customers is of no use until the responses are not converted into a proactive approach. These survey responses are not merely a review, sentence, ratings, or a comment but valuable inputs that lead to the holistic growth of your business. That’s why you need to choose the best Website Survey Tool. All ends well that begins well. In the beginning, if you choose the perfect website feedback software or tool, everything from survey designing to distribution to analysis, everything goes well.